Why is a buying guide such a great permission asset? It solves a problem the prospect has the moment they have it.
They’re looking at a product category or a product on your website and:
- They aren’t sure the product does what they need.
- They aren’t sure what they need to begin with.
- They aren’t sure the comparative value of your product vs. other brands (not the literal dollar value, but the value-for-budget).
- They aren’t sure what’s marketing spin and what’s real.
- They aren’t sure what’s changed since the last time they spent budget on this kind of product.
- They aren’t sure how to narrow down their choices.
- They aren’t sure how trustworthy your brand is.
So with a buying guide, you can calm a ton of uncertainty at a critical point in the buying process.
Probably THE most critical point. Because the buying guide appeals to the best kind of lead you can get. These prospects are ready to buy right now. They’re actively trying to figure out what to buy.
So with the buying guide you:
- Gain their trust.
- Nudge them toward your product.
- Build some loyalty to your brand.
But most B2Bs have the wrong idea about buying guides.
They incorrectly assume the prospect landing on the website has already decided to buy from them. So they make product guides, or product line guides, instead of high level buying guides.
And those product guides almost always (also) make assumptions about the reader - like the reader is familiar with the latest jargon and technology, or uses the product for the most common application. Even an experienced lab manager may not have purchased the equipment type you sell before. The one in their lab has worked fine for 10 years. They use it every day, but they don’t know what the options are outside the midel they use every morning.
Think of the laser printer in your office. You bought it 5 or 7 years ago. It worked great. But last week it started jamming. So you need a replacement. You know you want duplex printing, and legal size sheet feed - that’s what your current model has. But you don’t know a whole lot about cloud printing or dedicated mobile apps that accompany printers. They weren’t around the last time you were in market. Even though you print stacks of pages every day, you still need a quick briefing on which of these new features might be a benefit to your everyday work.
So when you make assumptions about your customers you lose opportunities. Sales. Profits.
Here’s the easiest way to characterize the difference between a product guide and a buying guide.
Product guide
Here are the differences between our products.
Buying guide
Here’s how you shop for the best value in this product category from any manufacturer.
That's not to say you shouldn’t have product guides. But…
- Buying guides appeal to people who are in-market right now. They’re actively looking to purchase, and it’s the most direct way to get them to reveal themselves AND nudge them toward your products.
- A buying guide is among the 20% of tactics that will drive 80% of your results.
- A buying guide can subtly do the same things as a product guide, but without the overt self promotion and associated annoyance from prospects.
A buying guide should be your priority because it appeals to the largest group of your prospects. And they’re ready to buy right now. We can’t say that enough. That’s like the 3rd time we said it on this blog already.
It’s the highest quality lead you can get. And you’re solving a challenge of theirs at the most critical point.
Nobody in the history of life on Earth has downloaded a buying guide about a metalworking lathe or an incubator for fun. They download it becuase they want to buy a metalworking lathe or an incubator.
And whether you’re a Conductor, Curator, or Creator, you can create it, or direct the creation of it, in-house and with very little effort.
How do you actually write a buying guide?
That depends on who you are.
Conductors, Curators, Creators (remember, we talked about these at the top of this blog) - everybody starts at the same place.
You choose the product category that needs the guide most urgently.
But you each do it in a different way (you can try using the other streams’ methods, but this book is here to help you do everything as efficiently as possible. The methods identified for you below are, in our opinions, the easiest, most accurate, and most valuable).
There’s a bit of subjectivity in it. Sometimes your boss or your boss’ boss says you need to sell more of a particular product. The brand has poured a lot of money into developing a new product and needs to get every bit of momentum it can.
Sometimes you’re just doing your job. You want to increase sales because you want to take home more profits (because you’re the boss) or you want to ask for a big raise (because you’re employed).
So here’s how each of you find the right subject for your buying guide and how you get it made.
Or outsource the hardwork to us and save yourself a ton of headache.
Creators - look at Google Analytics
The best starting point for Creators is in Google Analytics. This is good for two reasons.
- It helps you find the target for the guide, which will increase the number of high-value leads you capture. It easily and qualifiably tells you what people are interested in. And that’s the main thing you’re trying to do right now.
- It gives you insights into parts of the website that aren’t converting. And you can plan to fix those parts of the website over the next 6 months, making yourself more valuable to the business, securing your role, making a good case for a pay increase.
So what do you look at for insights about the buying guide you should write?
- Look at product pages with most views (do these already have buying guides? If not, the guide will increase the success of these pages).
- Look at category pages with the most views (same as above).
- Look at the pages with the longest time on page (people are engaged with this product and willing to spend more time learning).
Armed with your data, the choice is yours.
And once you’ve settled on your buying guide subject, it’s time to plan, research, and write.
Or, maybe it's time for us to do it.